FAQ

What comes with each delivery?

Your food delivery comes with all the raw ingredients you need to cook delicious meals for the week, in exactly the right portions. Each recipe is designed to be a well-balanced, healthy meal that includes protein, veggies and carbs. In addition, each delivery comes with beautifully printed recipe cards and step-by-step instructions.


How do I know which recipes I’m getting?

Our culinary team curates awesome recipes for your box each week based on your taste preferences. We then send you an email with details about the recipes. If you’d like to skip the week free of charge or swap your selection, you can do so at any time before 11:59pm (EST) on Wednesdays (for deliveries on Sundays, Mondays, Tuesdays, and Wednesdays) and on Saturdays (for deliveries on Thursdays and Fridays) by visiting “your selection” in the member section of the website.


How long will my food stay fresh for?

Our meals are designed to stay fresh for a full week following the delivery of your box (be sure to check the best before dates on your meats, you may need to freeze them if you don’t plan on cooking them in the first few days following your delivery). We recommend cooking fish and seafood first to make sure you enjoy it at its peak freshness.

I have a serious food allergy, should I order from Goodfood?

We take great care to ensure that all of our food is prepared safely; however, all of our boxes are assembled in the same processing facility. As a result, we do not recommend you order a Goodfood box if you have a serious food allergy.
What should I do with the Goodfood packaging after I receive my order?Nothing in your Goodfood box needs to end up in the trash !

1. The cardboard box, insulation liner, bags, bottles and baskets are made of recycled materials and are entirely recyclable – just drop them in your recycling bin

2. The solution in the ice packs is a water and salt gel designed to get colder than ice. Pop them in your freezer for future uses, or snip off the ends and pour the all-natural solution in the toilet. You’ll be left with the plastic wrapping which you can drop into your recycling bin

Where do you deliver?

We deliver in Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia and the Maritimes. In doubt, contact us and we will be happy to help! and we’ll let you know as soon as we launch in your city.
Will my food stay fresh in transit?Absolutely ! Each box is carefully packaged to stay fresh for up to 24h to 48 hours after your delivery arrives. For best results, put the contents of your box in your refrigerator as soon as you can.

What happens if I am not home at the time of delivery?

No problem ! If you aren’t home, our delivery person will leave the package for you at your door. Since our food is packaged with insulated liners and ice packs, it will remain cold and fresh for you until you get home later that evening. If your box is lost or stolen, we will offer you a full credit towards a future order.


Does my subscription auto-renew?

Yes, we will send you weekly deliveries, but there is no minimum commitment. You can skip a delivery or cancel your subscription at any time before the weekly cutoff.

When is the weekly cutoff time for cancelling or skipping a scheduled order?

Wednesdays before 11:59pm (EST) for deliveries on Sundays, Mondays, Tuesdays, and Wednesdays. Saturdays before 11:59pm (EST) for deliveries on Thursdays and Fridays.